1.  We accept customers design files that are 300 dpi, have bleed included (use our templates to help you) and are ready to go to print. They must be submitted in .pdf or .jpg format. Any revisions needed will delay your job and you will be asked to resubmit with corrections made.

2.  You are sent a final proof of your job to sign and fax back to us. Once you accept and agree with your signature, no refunds will be made so check out the proof carefully for any changes you need. Even if the design is your own, check it one more time!

3.  If your job is being designed by Resident Publishing, you have 2 opportunities to change your design. After that, we charge $15.00 for each 15 minutes of design time to rework your design.

4.  All jobs must be paid prior to ordering. Once you accept the final proof and sign off on the job, payment is expected. We accept all major credit cards and PayPal.

5. Website prices are subject to change without notice.